Technical Support Specialists provide timely and professional application and end-user support to Echo customers via telephone and remote connectivity. As the primary contact between the company and users of the software, they serve a critical role by interfacing with the customer base. This includes sharing customer comments, suggestions and concerns with other departments in the organization, with a goal toward complete customer satisfaction in all areas of service. The nature of the work in Customer and Technical Support demands cross-functional cooperation between various departments within Echo, and as such, requires all employees to work cooperatively and with a positive, teamwork attitude at all times.
Knowledge, Skills and Abilities:
Previous experience in technical support, HelpDesk environment and/or customer service preferred. Previous experience with accounting, medical billing, behavioral health care, meaningful use, crystal reports and/or SSRS, and lab order and/or prescription handling a plus, but not required.
Proficiency with current and recent releases of MS Windows, Microsoft Office Suite, MS SQL Server or similar SQL packages, ODBC database concepts, and network protocols and environments.