Cloud Services

Cloud Services Features

The Echo Group offers our customers the choice of contracting for our products as a fully owned, self-hosted solution or through a Cloud-based Software as a Service (SaaS) approach. With Echo’s Hosting Services, you access our products through a web browser with no local software installation. Software licenses, hosting, and software maintenance fees are all bundled into a single subscription fee.
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Designed for Flexibility

EchoVantage is a web-based product, and we offer both a SaaS-based and self-hosted option.

Customizable Web Portal

A customizable web portal offers your staff software access along with the ability to add other resources that serve as your organization’s intranet.

Outstanding Performance

We manage upgrades and ongoing maintenance of Echo software and all related products, with 99.99% guaranteed uptime.

Support When You Need It

In addition to the standard application support during business hours, SaaS support is available 24/7 365 days a year for system down and related critical issues.

Own Your Data

Every evening, we place a copy of your database on our secure FTP site. You own your data, and we ensure your access.

Ready for a Disaster

Regular transaction log backups, data moved to a remote site, and disaster planning is never more than 15 minutes away.

SaaS, The Solution

Saas form
Saas form

Get a user-friendly application that provides the data you need and has a disaster recovery plan. Plus, we manage the IT overhead.

  • 24/7/365 connectivity support
  • Production and sandbox environments
  • Automatic upgrades
  • 15-minute transaction log backups/full nightly backups
  • Backups available 24×7 from Secure FTP server
  • 90-day backup retention
  • Disparate Fiber Internet circuits
  • Replication to Disaster Recover Center

99

%

Uptime

24

/7

Support

What our users are saying:
We’ve just opened our first 24-hour Integrated Care Clinic, and we couldn’t have done it without the Echo software.
Larry Smith, CEO, Grand Lake Mental Health Center
CEO, Grand Lake Mental Health Center
The VHR allows our staff to better track assessment scores and dates, treatment plans, outcomes, allergies, and whatever else the staff need to provide high-quality service to our clients.
Jim Wilkerson
Director of Quality, Mental Health Centers of Central Illinois
I work with a lot of Clinical Directors. They are always telling me they need to change their processes to work with their Electronic Health Record software. With Echo, we don't need to do that.
Lissa James
Clinical Director, Grand Lake Mental Health Center
Having the ability to share and access this data will broaden our understanding of the complexities of the needs of the youth we serve. It allows us a specific and comprehensive understanding of the services they’ve received and from which provider. This will inform our care decisions moving forward.
Carolyn Spence
Network Chief Administrative Offices, Alexander Youth Network

Frequently Asked Questions

  • How do I enter a new user?
  • If we choose self-hosting but later decide we want SaaS, can we switch?
  • How long do you hold databases for our review?

See Our Software in Action

The best way to learn about our software is to see our software.
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