Training & Implementation

Implementation Features

When you purchase an Echo product, you are not just buying a piece of software, you are engaging in a partnership.

Consistent Methodology for Success

We have developed a project methodology designed to be successful while being respectful of the specific needs of each partner.

Focus on Continuous Improvement

We integrate what we learn into our projects and our products to continuously improve our quality and how we respond to an ever-changing industry.

Schedule Management

Your Echo Project Manager can help you configure and manage everything related to scheduling, as well as billing, development, and more.

We Learn About You

All Implementations at The Echo Group begin with a five day on-site Project Planning and Configuration Workshop (PPW) to learn about your structure, workflow, and goals.

Focus on SMART Objectives

SMART objectives - specific, measurable, attainable, and time-bound - are tracked to determine if the project is on the path to success.

Ongoing Support

We will be there for your go-live, and once the application is active, you will meet the technical support team responsible for ongoing support.

An implementation process designed for success.

We understand the importance of the decision you have made, and we know that a reliable implementation provides the best opportunity for success and acceptance.

Project management
Training
Software configuration and customization

Workflow consulting
Meaningful use consulting
Data conversion
IT consultation

99

%

guaranteed % up time using Echo

1000

offices committed to helping their patients

750

happy clients served across New England

What our users are saying:

We’ve just opened our first 24-hour Integrated Care Clinic, and we couldn’t have done it without the Echo software.

Larry Smith, CEO, Grand Lake Mental Health Center

CEO, Grand Lake Mental Health Center

The VHR allows our staff to better track assessment scores and dates, treatment plans, outcomes, allergies, and whatever else the staff need to provide high-quality service to our clients.

Jim Wilkerson

Director of Quality, Mental Health Centers of Central Illinois

I work with a lot of Clinical Directors. They are always telling me they need to change their processes to work with their Electronic Health Record software. With Echo, we don't need to do that.

Lissa James

Clinical Director, Grand Lake Mental Health Center

Having the ability to share and access this data will broaden our understanding of the complexities of the needs of the youth we serve. It allows us a specific and comprehensive understanding of the services they’ve received and from which provider. This will inform our care decisions moving forward.

Carolyn Spence

Network Chief Administrative Offices, Alexander Youth Network

Frequently Asked Questions

How long does an implementation take?

Echo will develop a comprehensive work plan that includes the activities required to complete your implementation and determine your go-live date successfully. A typical implementation time frame is 3-6 months.
How do you define go-live?

Our definition of go-live is when an agency begins using EchoVantage as its production EHR. Thirty days before the scheduled go-live, we will work with the project team to complete a go-live Readiness Assessment to ensure that everyone is comfortable that the agency is ready to go-live.
Is implementation on-site or online?

During the Project Planning Workshop, we can discuss your preference for online vs. on-site. We can provide both options as requested. As an example, system administrator training may be on-site, but user training is online.

See Our Software in Action

The best way to learn about our software is to see our software.

Request a Demo