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Training & Implementation

Implementation Features

When you purchase an Echo product, you are not just buying a piece of software, you are engaging in a partnership.

Consistent Methodology for Success

We have developed a project methodology designed to be successful while being respectful of the specific needs of each partner.

Focus on Continuous Improvement

We integrate what we learn into our projects and our products to continuously improve our quality and how we respond to an ever-changing industry.

Schedule Management

Your Echo Project Manager can help you configure and manage everything related to scheduling, as well as billing, development, and more.

We Learn About You

All Implementations at The Echo Group begin with a five day on-site Project Planning and Configuration Workshop (PPW) to learn about your structure, workflow, and goals.

Focus on SMART Objectives

SMART objectives - specific, measurable, attainable, and time-bound - are tracked to determine if the project is on the path to success.

Ongoing Support

We will be there for your go-live, and once the application is active, you will meet the technical support team responsible for ongoing support.

An implementation process designed for success.

Project Plan

We understand the importance of the decision you have made, and we know that a reliable implementation provides the best opportunity for success and acceptance.

  • Project management
  • Training
  • Software configuration and customization
  • Workflow consulting
  • Meaningful use consulting
  • Data conversion
  • IT consultation



guaranteed % up time using Echo


offices committed to helping their patients


happy clients served across New England

What our users are saying:
We’ve just opened our first 24-hour Integrated Care Clinic, and we couldn’t have done it without the Echo software.
Larry Smith, CEO, Grand Lake Mental Health Center
CEO, Grand Lake Mental Health Center
The VHR allows our staff to better track assessment scores and dates, treatment plans, outcomes, allergies, and whatever else the staff need to provide high-quality service to our clients.
Jim Wilkerson
Director of Quality, Mental Health Centers of Central Illinois
I work with a lot of Clinical Directors. They are always telling me they need to change their processes to work with their Electronic Health Record software. With Echo, we don't need to do that.
Lissa James
Clinical Director, Grand Lake Mental Health Center
Having the ability to share and access this data will broaden our understanding of the complexities of the needs of the youth we serve. It allows us a specific and comprehensive understanding of the services they’ve received and from which provider. This will inform our care decisions moving forward.
Carolyn Spence
Network Chief Administrative Offices, Alexander Youth Network

Frequently Asked Questions

  • How long does an implementation take?
  • How do you define go-live?
  • Is implementation on-site or online?

See Our Software in Action

The best way to learn about our software is to see our software.
Request a Demo
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