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About Us / Support

Support when you need it, how you need it.

Our Technical Support

The Echo Group offers comprehensive technical support for its customers by phone, email, and support forums. Technical support specialists will work with you to resolve your support items. When needed, technical support works with our quality assurance and engineering staff to respond to your technical concerns.

EchoVantage EHR

Clinician’s Desktop™ & Revenue Manager™

ShareCare™

Products

support@echoman.com 603-447-8600

INSYST™

insystsupport@echoman.com 510-238-2727

When We Need to Reach Out

When addressing your technical issues, we may need access to your system. If we do, we will reach out to you. Then, using Teams or Team Viewer, we will troubleshoot your issue.

Download TeamViewer QS

We provide helpful ongoing support to our customers.

Get remote help from our dedicated support team. The link above will take you to a download page appropriate for your operating system. Contact us or your system administrator if you need assistance with the downloaded file.

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Frequently Asked Questions

What are the support hours?

Application support is available 12 hours a day (8:00 AM – 8:00 PM EST), and hosting support is available 24/7.
Can I talk to someone, or do you take a message?

If you call during business hours, you will be put through to the technical support staff to report your issue.
How quickly do you respond to a message?

We respond to inquiries sent to the support email address, support portal, or left on the support telephone messaging system within two hours when received during regular business hours, and no longer than 24 hours. On average, staff answer support calls within two minutes. If the issue is urgent or involves a system down scenario, that call is a priority and receives an immediate response. Issues related to the hosted environment receive immediate response 24/7.

Connect and learn at our Peer to Peer User Summit

Peer to Peer has continued to evolve, becoming an event where customers and Echo staff share insights, learn from each other, and find new ways to challenge their organizations to improve.

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