About Us / Support

Support when you need it, how you need it.

Our Technical Support

The Echo Group offers comprehensive technical support for its customers by phone, email, and support forums. Technical support specialists will work with you to resolve your support items. When needed, technical support works with our quality assurance and engineering staff to respond to your technical concerns.

When We Need to Reach Out

When addressing your technical issues, we may need access to your system. If we do, we will reach out to you. Then, using Teams or Team Viewer, we will troubleshoot your issue.

We provide helpful ongoing support to our customers.

Get remote help from our dedicated support team. The link above will take you to a download page appropriate for your operating system. Contact us or your system administrator if you need assistance with the downloaded file.
Explore p2p365
Power Talks
Peer to Peer logo

Frequently Asked Questions

  • What are the support hours?
  • Can I talk to someone, or do you take a message?
  • How quickly do you respond to a message?

Connect and learn at our Peer to Peer User Summit

Peer to Peer has continued to evolve, becoming an event where customers and Echo staff share insights, learn from each other, and find new ways to challenge their organizations to improve.
Event Info