COVID-19 Update: A Message to Our Customers


Times of uncertainty brings the most important things into focus. At Echo, as we see the spread of COVID-19 (Coronavirus) in the U.S., our priority is the well-being of our community–each of our employees, our customers, their staff, and clients. This note is to share a few things that we are doing, so far, in order to continue daily operations to support everyone.

In the Echo offices, the safety and health of our employees is top of mind. Therefore, Echo is doing its best to maintain a safe and healthy work environment:

  1. We have increased the availability of cleaning supplies and sanitary actions within our offices.
  2. We have instated a travel advisory requiring staff who are returning from any trips to self-quarantine for 14 days.
  3. Effective immediately all staff have the option of remote work environments. All staff have the same connectivity, network, and phone as they do in the office.

For our customers, we want to offer meaningful services in these uncertain times. We are aware of the increase in remote staff that many of you are experiencing as you look to limit in-person interactions as a precaution against COVID-19. In response, Echo has rolled out virtual support options to help you protect your staff and clients. If you are a customer of Echo, please contact your account manager for details on these.

While we can’t know what will happen in the coming days and weeks, I do know that Echo will do everything we can to be true partners for you and your community. Take care out there.

Allan Normandin, CEO + The Echo Team