As behavioral health agencies look to find ways to connect with their clients during this time of social distancing due to COVID-19, Echo has realized a solution found within our suite of client engagement services–SMS Text Messaging.
SMS Text Messaging allows for agencies to improve client engagement through text reminders and one-time messages via a module built into both our Clinician’s Desktop and EchoVantage electronic health record software. As this relates to the COVID-19 crisis, SMS Text Messaging allows agencies to virtually connect with their clients by sending appointment reminders and follow-up information directly to mobile devices. One Time Messages are also easily added for ad hoc messages such as office closures, scheduled staff person out, or at this time, important messages concerning COVID-19.
SMS Text Messaging is easily configured using your browser and accessing a website. Echo will have you sending messages within minutes of set up.
We are committed to helping our customers maintain secure connections with their clients to ensure ongoing treatment as we all work through this crisis. Please do not hesitate to contact your account manager if you’d like to chat about SMS Text Messaging or any of our other Client Engagement tools (Mobile Assessments, FormDesignEHR, Mobile Assessment Builder or TeleHealth).